Technical Support

FAQ
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Technical Support

Electrical System

How do I restart the Robeta Connect system?
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System Restart Procedure

Locate the main power switch for the system. Turn it off and wait 30 seconds. Turn the power back on and allow the system to complete its startup sequence. If restart doesn't resolve issues, check for system updates or contact support.

My satellite system no longer works. What can I do?
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Satellite System Troubleshooting

Verify the satellite system has power. Check all cable connections are secure. Ensure the dish has a clear view of the southern sky. Run the system's search/setup procedure. Reset the system according to manufacturer instructions. Contact a specialized technician if problems persist.

The rear camera doesn't work. What can I do?
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Rear Camera Issues

Check that the camera system is powered on. Ensure connections to the display unit are secure. Verify that the correct input source is selected on the display. Check for debris covering the camera lens. Consult your manual for model-specific restart procedures.

Battery charging via solar installation does not work. What can I do here?
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Solar Charging Troubleshooting

Verify the solar panels are clean and unshaded. Check connections from panels to the regulator. Ensure the solar charge controller is functioning (indicator lights). Test for proper voltage output from the panels. Confirm battery connections are secure and corrosion-free.

The 12V supply is not working, how can I restore it?
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12V System Issues

Check the main battery disconnect switch. Verify that the leisure battery is charged. Check fuses in the 12V distribution box. Ensure the control panel is functioning correctly.

Gas System

I have no gas supply in my vehicle. How can I restore it?
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Gas System Issues

You have no gas supply in your Robeta campervan? Check that all gas isolation valves are open. Verify the gas detector hasn't shut off the system (check for alarm indicators). Ensure the gas bottle is not empty and the regulator is properly connected. If you smell gas, ventilate the vehicle immediately and seek professional assistance.

There is no gas available after changing the cylinder. What can I do?
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Gas Supply After Bottle Change

Have you changed your gas bottles and now have no gas supply? Check that the gas bottle valve is fully open. Ensure the regulator is correctly attached to the gas bottle. In cold weather, ensure you're using the appropriate gas type (propane works better than butane in cold temperatures). Check the gas level indicator.

Cooking Appliances

The flame on my hob is weak or yellow. How can I fix this?
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Hob Flame Issues

Clean the burner heads thoroughly to remove food debris. Check that gas pressure is correct. Ensure adequate ventilation in the cooking area. Verify that you're using the correct gas type. If problem persists, have the regulator and gas system inspected professionally.

My hob ignition doesn't spark. What can I do?
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Hob Ignition Problems

Check that the 12V system is functioning. Ensure the gas supply is on and connected. Clean any food debris from the burner and ignition pin. Try manually lighting the burner using a long match or lighter (where safe to do so). If ignition continues to fail, have the system checked by a qualified technician.

Heating & Air Conditioning

My air conditioner isn't cooling effectively. What should I check?
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AC Performance Issues

Ensure all windows and doors are closed properly. Clean or replace air filters. Check that vents are open and unobstructed. Verify proper voltage is available. Extremely hot weather may reduce efficiency. Professional servicing may be needed if issues continue.

The heater stops frequently during operation. Why?
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Heating System Cycling

Check for adequate battery power. Ensure proper fuel supply. Verify that air intakes and exhausts are clear. Check for error codes on the control panel. Poorly ventilated or extremely cold conditions may cause cycling. Contact your service partner if issues persist.

My heating system doesn't start. What can I do?
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Heating Startup Issues

Check that the system has adequate power. Verify fuel levels if using a diesel or gas heater. Ensure all vents are unobstructed. Check the thermostat settings. Reset the system according to the manufacturer's instructions. If the system still fails to start, consult a Robeta service technician.

Vehicle Body

What tire pressure should I maintain for my Robeta campervan?
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Tire Maintenance Information

The correct tire pressure depends on your specific model and loading conditions. Refer to the manufacturer's placard (usually found in the door jamb, fuel filler flap, or owner's manual) for exact specifications. Remember to check pressure when tires are cold, and inspect regularly during long journeys or before extended trips.

How can I calculate the correct payload for my campervan?
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Payload Calculation Guide

To determine available payload, subtract the vehicle's unladen weight (as stated in documentation) from the maximum technically permissible laden mass (typically 3,500 kg). Remember to account for passenger weight, fuel, water, and essential equipment when calculating available capacity for personal items.

The exterior plastic parts are fading or look dull. How should I maintain them?
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Exterior Plastic Maintenance

Clean exterior plastic components with appropriate cleaners (avoid harsh chemicals). Apply a UV-protectant specifically designed for RV exteriors. Regular application will help prevent fading and deterioration. Store your campervan out of direct sunlight when possible for prolonged plastic life.

My door is difficult to close or doesn't align properly. Can I adjust it?
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Door Alignment Issues

Check the door hinges for proper lubrication. Inspect door catches and locks for debris or damage. Minor adjustments can often be made to hinges using appropriate tools. For significant misalignment, consult your dealer as improper adjustments can cause further issues.

There are water leaks around my windows or roof. How can I address this?
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Leak Repair

Inspect the seals around windows and roof joints. Check for cracks or separation in sealant. Clean and dry the affected areas thoroughly. Apply appropriate sealant according to your manual's specifications. For significant leaks, contact your Robeta dealer promptly to prevent interior damage.

Water Systems

How long can I leave water in the tank?
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Water Storage Guidelines

Fresh water is essential when traveling in a campervan. However, over time, microorganisms can multiply in the water tank. We recommend not leaving water in tanks for more than a few days in warm weather. If storing the vehicle, tanks should be emptied and cleaned.

The water pump runs but there's no water flow. What's wrong?
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Water Pump Issues

Check if your fresh water tank has sufficient water. Inspect for kinks in water lines. Verify the pump is properly primed. Check for clogged filters in the water system. Look for leaks that might cause pressure loss. If the pump continues to run without water delivery, it may need replacement.

How do I clean the water system on my Robeta campervan?
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Water System Cleaning

Regular cleaning of the water system is important to ensure fresh water cleanliness:

  1. Empty all water tanks completely
  2. Fill the fresh water tank with clean water and a specialized tank cleaning product
  3. Run water through all taps and shower
  4. Let the solution sit according to product instructions
  5. Drain completely and rinse with fresh water

Products are available from your Robeta dealer. Follow the detailed instructions in your owner's manual.

How do I winterize the water system to prevent freezing damage?
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Water System Winterization

Completely drain fresh water, grey water, and black water tanks. Open all taps to allow complete draining. Drain the water heater following specific instructions in your manual. Add appropriate non-toxic antifreeze to traps and toilet according to manufacturer recommendations. In spring, thoroughly flush the system before using for drinking water.

Refrigeration

The refrigerator works on 230V but not on gas. How can I fix this?
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Gas Refrigeration Problems

Verify the gas supply is connected and on. Check that the refrigerator gas valve is open. Ensure the fridge is set to gas operation mode. Try resetting the ignition system. If the refrigerator fails to operate on gas after multiple attempts, have it inspected by a certified technician.

My refrigerator makes unusual noises. Is this normal?
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Refrigerator Noise Issues

Some noise during operation is normal, especially when the cooling system cycles. Gurgling sounds often indicate normal refrigerant circulation. However, loud clicking, rattling, or buzzing may indicate problems. Ensure the refrigerator is level and securely mounted. If unusual noises persist, contact your dealer.

My refrigerator isn't cooling properly. What can I do?
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Refrigerator Cooling Issues

Check that the campervan is level (most refrigerators require a level position). Verify the refrigerator is set to the correct power source (gas, 12V, or 230V). Ensure adequate ventilation around the cooling unit. Clean the cooling fins at the back. Allow 24 hours for initial cooling. If problems persist, consult a service technician.

Vehicle Care

Cleaning & Maintenance

How do I clean my campervan properly?
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General Cleaning Guide

Whether for a spontaneous escape from everyday life or an extended trip through Europe - proper cleaning maintains your campervan's value and appearance. Use appropriate cleaners for different surfaces (interior fabrics, exterior bodywork, windows), and regularly clean water systems and appliances.

What should I consider when traveling with my dog?
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Pet Travel Advice

Vacation with dog? Why, surely! Holidays are best when the whole family is there. Consider securing your dog with a safety harness while driving, bring your dog's familiar bedding, check campsite pet policies in advance, maintain a regular feeding schedule, and carry sufficient water for your pet.

How do I remove black streaks (rain streaks) from my vehicle?
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Exterior Cleaning Tips

Black streaks, especially on the roof edges and under the windows of your campervan, are called rain streaks. These streaks can be removed with specialized cleaners designed for campervan exteriors, available from your Robeta dealer.

Winterization

How do I winterize my campervan?
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Winter Storage Preparation

When the days become shorter in late autumn, winterizing your campervan becomes essential. Empty and clean all water tanks and pipes, add antifreeze to toilet cassette, disconnect batteries or use a trickle charger, clean and ventilate the interior, and properly store exterior components.

Seasonal Preparation

How do I get my vehicle ready for the new camping season?
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Seasonal Preparation Guide

With spring comes the anticipation of new camping adventures: before you start your Robeta campervan, check all fluid levels, test all appliances, flush the water system, check tire pressure and condition, test all electrical systems, and ensure all documentation is current.

What do I have to consider when winter camping?
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Cold Weather Camping Tips

Holidays in bitter cold, snow, and frost are especially nice when you enjoy a warm holiday home. For winter camping, ensure your water system is properly antifreeze-protected, use thermal window covers, ensure adequate ventilation to prevent condensation, keep gas cylinders warm, and regularly clear snow from the roof and solar panels.

Windows & Exterior

How do I clean and care for the windows on my Robeta campervan?
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Window Care Instructions

Please follow the care instructions in the operating instructions. In principle, cleaners must have approval from the window manufacturer to avoid damage to the acrylic glass. Never use abrasive cleaners or alcohol-based products on acrylic windows.

Service Information

Dealer Network

Where can I find help with technical problems?
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Technical Assistance Resources

Your sales or service partner is the first point of contact for all technical issues relating to your Robeta campervan. They have the expertise and resources to properly diagnose and fix complex issues that may be beyond DIY solutions.

How can I contact Robeta service?
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Service Contact Information

Your trading or service partner is the first point of contact for all complaints, repair requests, and technical concerns related to your Robeta campervan. Find your nearest partner through our dealer finder.

Where can I find my nearest dealer?
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Dealer Locator Information

You can find your nearest Robeta dealer at any time using the dealer search function on our website. Enter your country and postal code/city to find the dealer nearest to you.

Warranty Coverage

What warranty coverage does Robeta provide?
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Warranty Information

Robeta provides comprehensive warranty coverage, including a special Leakproof guarantee that covers water ingress issues in your campervan. Details about warranty terms, coverage periods, and claim procedures can be found in your warranty documentation or by contacting your dealer.

Spare Parts

How and where can I order Robeta spare parts?
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Spare Parts Ordering

Your local Robeta dealer is responsible for ordering spare parts. You can find a dealer near you through the dealer search function on our website.

Documentation

Operating Instructions

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Certificate of Conformity

What is a Certificate of Conformity and why is it important?
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COC Documentation

A Certificate of Conformity (COC) is an official document that confirms your Robeta campervan meets all European Union safety, environmental, and production requirements. This document is essential for vehicle registration in many countries and confirms your vehicle complies with type-approval specifications.